Refund Policy

Return & Refund Policy

Last updated: September 2026

At Le Peintresse, we want you to feel confident when shopping with us. If you experience an issue with your order or need to request a return, please contact us as soon as possible.

Returns

Customers may request a return in accordance with applicable consumer protection laws.

To request a return, please contact us with your order number and a brief description of the reason for your request.

Unless otherwise required by applicable law, returned products should be unused and in their original condition, with their original packaging where applicable.

We reserve the right to review each return request and determine whether the product meets the applicable return conditions.

Beauty & Cosmetic Products

For hygiene and safety reasons, opened or used cosmetic products may not be eligible for return where permitted by applicable law.

This may include makeup, lip products, brushes, and other products intended for direct personal use.

If you receive a product that is damaged, defective, incorrect, or significantly different from the product described on our website, please contact us so we can review the issue and provide an appropriate resolution.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong product, please contact us as soon as possible.

Please include:

Your order number
A description of the issue
Clear photographs or video showing the product and packaging

This information helps us investigate the issue with our fulfillment and shipping partners.

Refunds

If your return or refund request is approved, the refund will be issued to the original payment method used for the purchase, subject to the applicable payment provider's processing times and applicable law.

Shipping charges and other fees may not be refundable where permitted by applicable law.

Return Shipping

Unless otherwise required by applicable law, customers are responsible for return shipping costs for voluntary returns.

If an item was damaged, defective, incorrect, or otherwise qualifies for a refund under applicable law, Le Peintresse will provide appropriate instructions regarding the return.